Terms & Conditions

These Terms govern your relationship with the operator of Roobet on https://roobet-play.ca (the "Website") and set out the legally binding conditions for access and use of the Website and any related services. Effective date: 6 November 2026.

Definitions

OBSERVE: This section defines key terms used throughout these Terms to reduce ambiguity. EXPAND: Clear definitions support enforceability, help allocate risk, and align with consumer-protection expectations for Canadian users. REFLECT: If a term is not defined here, it should be interpreted in its ordinary meaning in the context of online gaming.

"Operator": Raw Entertainment B.V., company registration number 157205, registered/legal address Fransche Bloemweg 4, Curaçao, holder of Curaçao online gambling licence 8048/JAZ (Antillephone N.V.).
"Website": The Operator's Canada-facing web property at https://roobet-play.ca, including any subdomains and webpages (including /terms, /privacy, /aml).
"User" / "you": Any person who accesses or uses the Website, whether or not they have registered an Account.
"Player": A User who has registered an Account and participates in Games and/or places Bets.
"Account": A personal, non-transferable user profile registered on the Website.
"Game(s)": Any online gambling, casino, live casino, or other wagering product offered on the Website.
"Bet" / "Wager": A stake placed by a Player on the outcome of a Game, subject to applicable minimums/maximums and these Terms.
"Bonus": Any promotion, free bet, cashback, rebate, reward, or incentive offered by the Operator, subject to bonus-specific rules.
"Wagering Requirements": The required playthrough (e.g., "X times") a Player must complete before a Bonus (and/or winnings linked to that Bonus) is eligible for withdrawal.
"KYC": "Know Your Customer" identity verification steps, including verification of identity, age, address, and payment method ownership.
"AML": Anti-money laundering and counter-terrorist financing controls and checks described in the Operator's AML policy at https://roobet-play.ca/aml.
"Crypto": Virtual assets/cryptocurrencies that may be supported as a payment method, where available and permitted by law.

Account Registration

OBSERVE: Account creation enables gameplay and financial transactions and therefore requires identity, age, and payment verification controls. EXPAND: Canadian users are subject to provincial/territorial restrictions; the Operator must also protect against fraud, underage access, and AML risk, especially where Crypto may be used. REFLECT: You may only register if you can lawfully do so in your location and you meet all eligibility criteria below.

Minimum age and eligibility: You must be at least 18 years old (or older if the legal minimum age for gambling in your province/territory is higher). You must not be located in any jurisdiction where access to or use of the Website is unlawful. Ontario notice: The Operator is not listed as a licensed operator with iGaming Ontario/AGCO (see https://igamingontario.ca/en/operator/operators); Ontario residents are responsible for ensuring their play is lawful and compliant with local rules.
Registration steps: You must provide accurate registration details (including a valid email address) and complete any required email/phone verification steps made available on the Website.
KYC and ongoing verification: The Operator may require KYC at registration, before withdrawals, upon changes to account details, or when risk triggers occur. You agree to provide, upon request, legible copies/photos of identification and supporting documents (e.g., government-issued ID, proof of address, proof of payment method ownership). Failure to provide KYC may result in withdrawal delays, restrictions, suspension, or termination.
One person, one Account: Unless expressly permitted in writing by the Operator, you may hold only one Account. Duplicate or linked accounts may be closed and associated promotions may be voided.
Security obligations: You must keep login credentials confidential, use strong passwords, and notify the Operator promptly of any suspected unauthorized access. You are responsible for activity conducted through your Account to the extent permitted by applicable law.

Betting & Gameplay Rules

OBSERVE: Gameplay integrity depends on clear bet placement rules, finality of results, and conduct standards for interactive features. EXPAND: Common disputes arise from interrupted connections, misclicks, suspected collusion, and chat abuse; rules must address cancellation, settlement, and behavioral restrictions. REFLECT: By placing a Bet on Roobet at roobet-play.ca, you accept the rules of the relevant Game and the settlement logic described below.

Placing bets and limits: Minimum/maximum bet sizes, game limits, and eligibility restrictions are displayed in the relevant game interface and may vary by Game, currency, and Player status. Displayed limits form part of these Terms.
Bet finality, modification, and cancellation: Once a Bet is confirmed and accepted by the system, it is generally final and cannot be changed or cancelled unless (i) the game interface explicitly permits cancellation prior to acceptance, or (ii) the Operator determines, in its reasonable discretion, that a clear technical error occurred (e.g., duplicate acceptance, corrupted round data). If a game round is voided, the stake may be returned subject to AML/KYC checks.
Game results and malfunctions: Game outcomes are determined by the applicable RNG/live dealer procedures and recorded in the Operator's systems. If a game malfunction, communication error, or obvious display error affects the outcome, the Operator may void affected rounds and/or correct settlement to reflect the intended outcome as recorded by the game logs.
Live casino and chat conduct: You must not use abusive, discriminatory, threatening, obscene, or harassing language; doxxing; spamming; or attempts to manipulate other Players or staff. You must not solicit, advertise, or share payment details in chat.
Prohibited conduct (integrity): You must not engage in fraud, collusion, chip dumping, multi-accounting, use of VPN/proxy to misrepresent location, automation/bots, or exploitation of software bugs. The Operator may investigate and apply remedies including voiding bets, withholding bonus-linked winnings, and suspending/closing Accounts where permitted by law.

Bonus Terms

OBSERVE: Promotions change the economic terms of play and must be constrained by transparent activation, playthrough, and anti-abuse rules. EXPAND: Bonus abuse risks include multi-accounting, low-risk hedging, and prohibited game strategies; terms must preserve fairness while providing clear consumer notice. REFLECT: Any Bonus on Roobet at roobet-play.ca is subject to these general terms and any Bonus-specific rules shown at the time of offer.

Activation and eligibility: Bonuses may require opt-in, promo codes, minimum deposits, or specific payment methods. The Operator may exclude certain jurisdictions, payment methods, or Player categories where required for risk, legal, or operational reasons.
Wagering requirements and timeframes: Bonus offers may include Wagering Requirements and an expiry period. If you do not complete the requirements within the stated timeframe, the Bonus and/or related winnings may be forfeited. Where a timeframe is not stated, the Operator may apply a reasonable default expiry communicated in the promotion interface.
Restricted play and prohibited actions: Unless expressly permitted by the promotion terms, the following may result in Bonus cancellation and adjustment of bonus-related winnings: low-risk hedging, equal betting, collusive play, exploiting game features, or using multiple Accounts. Some Games may contribute differently (or not at all) to Wagering Requirements as shown in the promotion details.
Combining promotions: Bonuses generally cannot be combined unless explicitly stated. The Operator may limit the number of active promotions per Account, household, IP address, device, or payment instrument to prevent abuse.

Payments & Withdrawals

OBSERVE: This section governs deposits, withdrawals, processing times, and conditions tied to fraud prevention and AML/KYC controls. EXPAND: Canadian Players may use cards, e-wallets, and potentially Crypto; each method has different reversibility and risk. Refund and chargeback management must be addressed to reduce disputes. REFLECT: All financial transactions on Roobet at roobet-play.ca are subject to verification and the Operator's AML controls.

Payment methods: Available methods may include cards, e-wallets, and cryptocurrency (where offered). Availability can vary by location, currency, and compliance requirements and may change without notice.
Deposits and source of funds: You must deposit using a payment method you are authorized to use. The Operator may request source-of-funds/source-of-wealth information where required for AML risk management (see https://roobet-play.ca/aml).
Withdrawals and KYC: Withdrawals may be processed only after successful KYC verification. The Operator may require withdrawals to be made to the same payment method used for deposits where technically possible and consistent with AML obligations.
Limits, fees, and processing times: Minimum/maximum deposit/withdrawal limits and any applicable fees are displayed in the cashier/banking area and form part of these Terms. Processing times vary by method and verification status; additional time may be required for compliance checks.
Chargebacks, reversals, and refunds: You must not initiate chargebacks or payment reversals for authorized transactions. The Operator may suspend the Account, reverse bonuses, and recover funds where a chargeback is filed. If a Bet is voided or a game round is cancelled due to malfunction or error, stakes may be refunded to the Account subject to AML/KYC review.
Bonus funds and cashouts: Bonus funds and bonus-derived winnings may be subject to wagering, maximum cashout caps, and other restrictions as stated in the relevant promotion terms. If you request a withdrawal while wagering is incomplete, the Operator may void the Bonus (and related winnings) as described in the promotion rules.

Limitation of Liability

OBSERVE: Online gambling involves technical dependencies (internet, device, third-party game providers) and variable regulatory exposure, requiring a clear risk allocation. EXPAND: Consumer-facing terms should preserve core obligations (settlement integrity, record-keeping) while excluding indirect losses and limiting compensation. REFLECT: Nothing in this section limits rights that cannot be limited under applicable Canadian consumer protection laws; where a limitation is unenforceable, it will be interpreted to the minimum extent necessary to be lawful.

Operator obligations: The Operator will use reasonable efforts to provide the Website and to settle Bets consistent with recorded game outcomes. The Operator does not guarantee uninterrupted access, error-free operation, or that the Website will meet your specific requirements.
Excluded losses: To the maximum extent permitted by law, the Operator is not liable for indirect, incidental, special, consequential, or punitive losses, including loss of profit, loss of business, loss of data, or reputational harm arising out of or in connection with your use of the Website.
Technical failures and third parties: The Operator is not responsible for failures caused by your device, your internet connection, your software, telecommunications outages, or third-party service providers. The Operator may void or correct settlement where a technical error materially affected a Bet.
Maximum compensation: To the extent liability is established, the Operator's maximum aggregate liability to you for any single incident or series of related incidents will not exceed the amount of the affected Bet(s) (i.e., the stake) or the amount otherwise required by mandatory law, whichever is higher.

Intellectual Property Rights

OBSERVE: The Website includes proprietary software, branding, and content that must be protected from unauthorized copying and exploitation. EXPAND: Clear IP clauses deter scraping, cloning, and unauthorized distribution, and support enforcement against misuse. REFLECT: You receive a limited permission to use the Website for personal, non-commercial purposes only, subject to these Terms.

Ownership: The Website, its software, games interface, text, graphics, logos, and compilations are protected by copyright, trademark, and other intellectual property laws and are owned by the Operator and/or its licensors.
Permitted use: You may access and use the Website solely for lawful personal entertainment. No rights are transferred to you other than the limited right to use the Website as intended.
Prohibited actions: You must not copy, reproduce, modify, reverse engineer, decompile, distribute, publicly display, scrape, or create derivative works from the Website or its content without prior written consent, except as permitted by mandatory law.

Privacy & Data Protection

OBSERVE: Account creation, KYC, payments, and responsible gambling processes require personal data processing. EXPAND: Transparency requires clear referencing of the governing privacy disclosures and acknowledgement that additional verification may be needed for AML/KYC. REFLECT: By using Roobet at roobet-play.ca, you acknowledge that your personal information will be processed in accordance with the Operator's Privacy Policy.

Privacy Policy: The Privacy Policy is available at https://roobet-play.ca/privacy and forms part of these Terms by reference.
AML/KYC data: Identity and verification data may be collected and processed to meet fraud prevention and AML obligations as described in https://roobet-play.ca/aml.
Player responsibility: You must ensure that the personal data you submit is accurate and up to date, and you must not provide personal data of third parties unless you have lawful authority to do so.

Changes to Terms

OBSERVE: Terms must evolve to reflect product changes, legal requirements, and risk controls; users must be informed of material changes. EXPAND: Notice mechanisms (email/site banners) and a clear "stop using" option reduce dispute risk and support fairness. REFLECT: Continued use after the effective date of updated Terms constitutes acceptance, subject to mandatory law.

Updates: The Operator may amend these Terms from time to time, including to reflect legal, compliance, operational, or security requirements.
Notice: Material changes may be communicated via Website notice (e.g., banner), posting at https://roobet-play.ca/terms, and/or email to the address associated with your Account, where available.
Your choices: If you do not agree to updated Terms, you must stop using the Website and may request account closure in accordance with these Terms, subject to completion of verification and settlement of open bets.

Termination & Suspension

OBSERVE: The Operator needs enforceable rights to suspend/close accounts for compliance, integrity, and security reasons, while addressing player balances fairly. EXPAND: AML/KYC obligations may require funds to be held pending verification; bonus abuse and fraud controls require remedies such as voiding promotions. REFLECT: Any action taken will be proportionate to the issue identified, subject to applicable law.

Grounds for suspension/termination: The Operator may suspend or terminate your Account if it reasonably believes you have: breached these Terms; provided false information; failed KYC/AML checks; engaged in fraud, collusion, or bonus abuse; used prohibited software or automation; attempted chargebacks; or accessed the Website unlawfully from a restricted location.
Effect on bets and funds: Open bets may be settled, voided, or left to resolve depending on the reason for action and system status at the time. Withdrawable balances may be paid out to you after completion of KYC/AML checks; bonus balances and bonus-derived winnings may be forfeited where the Operator determines there has been a breach of bonus rules or abuse.
Player-initiated closure: You may request closure of your Account. The Operator may require identity verification before processing any remaining balance withdrawal.
Notification: Where reasonably practicable and not prohibited by law or compliance obligations, the Operator will notify you of a suspension/closure decision using available contact details in your Account.

Governing Law & Jurisdiction

OBSERVE: The Operator is a Curaçao entity and the Website is licensed under Curaçao. Canadian users may be subject to local restrictions; the Terms must provide a forum and process for disputes. EXPAND: A governing law clause should be paired with a practical complaint escalation process and preserve non-waivable consumer rights. REFLECT: This clause allocates legal interpretation while recognizing that mandatory local laws may still apply to you based on your residence.

Governing law: These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of Curaçao, excluding conflict of law principles, to the extent permitted by applicable law.
Dispute resolution (escalation):
1. Step 1 - Contact support: Submit your complaint with relevant details (username, transaction IDs, dates) to the contact points listed below.
2. Step 2 - Internal review: The Operator will review system records, game logs, and payment/KYC status. You agree to cooperate and provide requested information.
3. Step 3 - Formal proceedings: If unresolved, disputes will be submitted to the competent courts of Curaçao, unless mandatory consumer protection rules require a different forum.
Regulatory and licensing reference: The Operator's licence information may be validated via https://validator.antillephone.com (licence 8048/JAZ, Raw Entertainment B.V.).
Canadian provincial notice: Canadian gambling regulation is primarily provincial/territorial. You are responsible for ensuring that accessing and using the Website is lawful in your province/territory; Ontario residents are specifically informed that the Operator is not listed by iGaming Ontario/AGCO.

Contact Information

OBSERVE: Users need clear channels for support and legal notices; available data includes the Operator's registered address but does not specify phone/email. EXPAND: Where contact details are missing, the Terms should direct users to official Website pathways and identify the legal entity/address for service-related correspondence. REFLECT: The following contact information applies to Roobet on https://roobet-play.ca as of the effective date above.

Website (official): https://roobet-play.ca
Terms page: https://roobet-play.ca/terms
Privacy Policy: https://roobet-play.ca/privacy
AML Policy: https://roobet-play.ca/aml
Customer support email: not specified (please use the official support/contact options made available within https://roobet-play.ca).
Legal department email: not specified (legal notices should be sent in writing to the address below unless an official email is provided on the Website).
Phone: not specified
Registered / legal address (Operator): Raw Entertainment B.V., Fransche Bloemweg 4, Curaçao.