Responsible Gaming

Gambling should be a form of entertainment, not a way to solve financial or personal problems. This responsible gaming page for Roobet is designed to help players using roobet-play.ca understand the risks of gambling, recognize problematic patterns early, and use practical tools to stay in control. Roobet supports a conscious, informed approach to play and encourages all users to set limits, take breaks, and seek help whenever gambling stops being fun. The information below describes tools that may be available on roobet-play.ca, external support options in Canada and internationally, and the operator's commitments to safer gambling.

Risk Awareness

Gambling involves real financial risk. Even on an entertainment-focused site such as roobet-play.ca, losses are possible and there is no guarantee of profit. Understanding the warning signs of problematic gambling is critical to staying safe.

Common signs of problematic or addictive gambling

• Increasing time and money spent: You play longer and wager more than you intended, or you regularly increase your bets to "feel the same thrill."
• Preoccupation with gambling: You frequently think about roobet-play.ca or other gambling sites when you are at work, at school, or with family.
• Chasing losses: After losing, you return quickly to try to win the money back, even when you cannot afford to lose more.
• Neglecting responsibilities: Gambling starts to interfere with your job, studies, relationships, or childcare.
• Using credit or essential funds: You borrow money, sell possessions, or use rent, bill, or grocery money to gamble.
• Hiding behaviour: You lie to family or friends about how much you gamble or how much you have lost.
• Emotional distress: You feel guilt, shame, anxiety, or depression related to gambling, but still find it hard to stop.

Quick self-assessment (for personal reflection)

Ask yourself the following questions honestly. They are not a diagnosis, but if you answer "yes" to several, you may be at risk and should consider using limits or seeking professional support.

• Do I often gamble longer than I planned when I log in to roobet-play.ca or any other gambling site?
• Have I tried to reduce or stop gambling, but found it difficult or impossible?
• Do I ever gamble with money that was intended for rent, bills, food, tuition, or other essentials?
• Have my gambling losses caused arguments, secrecy, or trust issues with my family, partner, or friends?
• Do I feel restless or irritable when I cannot gamble?
• Do I believe that a big win will "fix everything," including my debts or financial problems?
• Have I needed to increase my bet size to get the same excitement I used to feel from smaller bets?

If you recognize yourself in these statements, you are strongly encouraged to set strict limits, consider a Time-Out or self-exclusion, and contact a professional support service listed below.

Limits & Tools

Responsible gambling tools are designed to help you stay within safe boundaries. On roobet-play.ca, you should use these tools whenever they are available in your account settings. Tools may include deposit limits, loss limits, betting limits, session time limits, and temporary breaks.

Deposit limits (daily, weekly, monthly)

1. Access your account: Log in to your roobet-play.ca account and go to your profile or account menu. Look for a section labelled "Responsible Gaming," "Limits," or a similar term (the exact wording may vary).
2. Select deposit limits: Choose the option to set daily, weekly, and/or monthly deposit limits. Whenever possible, choose the lowest amounts that comfortably fit within your disposable entertainment budget.
3. Enter your limits: Manually type sensible amounts (for example, CAD 20 per day, CAD 50 per week, CAD 150 per month). Never set limits based on what you hope to win; base them on what you can safely afford to lose.
4. Confirm and save: Review the limits and confirm. Lowering your limit will typically take effect immediately. Increasing a limit should be subject to a cooling-off period (for example, 24 hours) before the higher limit takes effect, giving you time to reconsider.
5. Monitor and adjust: Regularly review your limits. If you are close to hitting your limits frequently, consider lowering them further.

Regional compliance note (Canada): You should never deposit more than you can afford to lose after paying all essential expenses. If you are experiencing financial hardship, you should not gamble and instead seek financial counselling or support.

Time spent limits and session control

• Session timers: Where available, enable a session timer in the Responsible Gaming section of your account. Set a maximum session length (for example, 30, 45, or 60 minutes). When the time limit is reached, you will be reminded to log out or, in some configurations, automatically logged out.
• Reality checks: Activate "reality check" pop-ups that show how long you have been playing and your net result for the session. Use these reminders to stop or take a break when you reach your planned limit.
• Device-based tools: You can also use device timers, app usage controls, or operating system "digital wellbeing" features to limit the time you spend on roobet-play.ca and other gambling-related sites.

Short breaks ("Time-Out") - 24 - 72 hours

1. Locate the Time-Out function: When available, go to your account's Responsible Gaming section and select "Time-Out," "Short break," or a similar option.
2. Choose the duration: Select a period such as 24 hours, 48 hours, or 72 hours. During this time you should not be able to place bets or access games.
3. Confirm your Time-Out: Carefully read the explanation and confirm your choice. Once confirmed, the break cannot usually be cancelled until it expires.
4. Use the break effectively: During your Time-Out, avoid other gambling sites, focus on non-gambling activities, and consider contacting one of the Canadian or international support services listed below if you feel at risk.

Important: These tools are meant to assist you but do not guarantee protection. You remain responsible for your gambling decisions, including choosing not to use other websites or services that may not be licensed or regulated in Canada.

Self-Exclusion

Self-exclusion is a stronger protective measure for players who feel they are losing control. It involves voluntarily blocking access to your account on roobet-play.ca for a defined period, or permanently.

How to request temporary or permanent self-exclusion

1. Access Responsible Gaming or account settings: Log in to roobet-play.ca and navigate to your account or profile section. Look for a "Self-Exclusion," "Close account," or similar option. If you cannot find it, contact customer support via live chat or email and clearly state that you want to self-exclude for responsible gaming reasons.
2. Choose the exclusion period: Options typically include:
   • Minimum 6 months - for players who need a substantial break.
   • 1, 2, or 5 years - for more serious control issues.
   • Lifetime (permanent) - for players who have concluded that gambling is not compatible with their wellbeing.
3. Confirm your identity: For your protection, the operator may need to verify your identity and account ownership before applying self-exclusion, especially for long-term or lifetime bans.
4. Read and confirm the terms: Carefully review what self-exclusion means for your account, including login restrictions, deposits, and withdrawals. Once you confirm, the decision cannot usually be reversed until the selected period has expired, and some lifetime exclusions may be irreversible.
5. Keep confirmation records: Save screenshots or emails confirming your self-exclusion request and its duration for your records.

Consequences of self-exclusion

• No access to your account: You should not be able to log in, deposit, or play on roobet-play.ca for the duration of your self-exclusion.
• No new accounts: You must not attempt to open new accounts under different details. Doing so undermines your protection and may breach the site's terms.
• Withdrawals and remaining balance: In many cases, any real-money balance you had before self-exclusion remains subject to the site's Terms & Conditions and anti - money laundering (AML) requirements. You may need to contact support to discuss withdrawal of any remaining eligible funds, subject to verification and the operator's policies at the time.
• Marketing communications: You should be removed from marketing lists for roobet-play.ca in line with the Privacy Policy. If you still receive promotional messages, notify support and request removal.

Important legal note: Self-exclusion on roobet-play.ca does not automatically self-exclude you from government-regulated gambling in Canada (such as provincial lottery corporation sites) or from other private operators. You should separately enrol in any provincial self-exclusion programmes that apply where you live.

Support Resources

If you are concerned about your gambling or someone else's, confidential help is available in Canada and internationally. The organisations listed below operate independently from roobet-play.ca. They provide free or low-cost support and are not involved in the operation of roobet-play.ca or Raw Entertainment B.V.

Local support for players in Canada

Canada regulates gambling mainly at the provincial and territorial level. The services below are widely recognised resources. Availability and exact services may change; always check the linked websites for current information.

• ConnexOntario (Ontario residents - gambling, mental health & addictions)
  Phone: 1-866-531-2600 (toll-free, 24/7)
  Website: connexontario.ca
  Languages: English; access to interpretation in other languages through request.
• Alberta Health Services - Addiction Helpline (Alberta)
  Phone: 1-866-332-2322 (toll-free, 24/7)
  Website: albertahealthservices.ca
  Languages: English; interpreter services may be available.
• BC Gambling Support Line (British Columbia)
  Phone: 1-888-795-6111 (toll-free, 24/7)
  Website: bcresponsiblegambling.ca
  Languages: English; translation services may be available on request.
• Gambling HelpLine (Québec - via Info-Social 811)
  Phone: 811 (select psychosocial support; available in most of Québec, 24/7)
  Website: gamblinghelpline.ca (general information)
  Languages: French and English.
• National suicide and crisis support (for emergencies across Canada)
  If you are thinking about self-harm or suicide, call or text 9-8-8 (Suicide Crisis Helpline, 24/7) or dial 911 for immediate emergency assistance.

Confidentiality: These services are independent, confidential, and staffed by trained professionals or volunteers. They are not affiliated with roobet-play.ca, and contacting them will not affect your account status directly.

International support organisations

Self-exclusion schemes by country (external to roobet-play.ca)

• United Kingdom - GAMSTOP: UK residents can register at gamstop.co.uk to self-exclude from most online gambling operators licensed by the UK Gambling Commission. This does not cover roobet-play.ca, which is licensed in Curaçao, not the UK.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego): Spanish residents can enrol in the national self-exclusion registry via the Dirección General de Ordenación del Juego (DGOJ) at ordenacionjuego.es.
• Canadian provincial self-exclusion programmes: Many provinces offer self-exclusion from casinos and regulated online gambling (e.g., Ontario's My PlayBreak; British Columbia's Game Break; similar programmes in Manitoba, Saskatchewan, and Atlantic provinces). Visit your provincial or territorial gambling regulator or lottery corporation's website for details. These programmes do not automatically apply to roobet-play.ca, which is not licensed by Canadian provincial regulators.

Blocking apps and technical tools

• Gamban: A paid software solution that blocks access to most gambling websites and apps on your devices. See gamban.com.
• BetBlocker: A free blocking tool that allows you to restrict access to gambling sites and apps for chosen periods. See betblocker.org.
• Device and network settings: You can additionally configure parental controls, DNS filters, or browser extensions to restrict access to gambling content.

Note: These tools are offered by third parties and are independent of roobet-play.ca. They can significantly reduce temptation but are most effective when combined with counselling or peer support.

Family and friends support resources

• Gam-Anon: A fellowship for families and friends of people with gambling problems. Website: gam-anon.org. Offers meetings and resources in various regions, including North America.
• Online forums and support groups: Many mental health and addiction support forums host sections on gambling harm, where relatives can share experiences, such as the Gambling Therapy forums on gamblingtherapy.org.
• Canadian community services: Local community health centres, family resource centres, and counselling services across Canada often provide support to relatives of people experiencing addiction, including gambling. Contact provincial helplines listed above to be referred to nearby services.

Confidentiality and professional help: Most of these organisations provide anonymous or confidential support. Speaking to them does not report the gambler to authorities and does not affect immigration or employment records. For clinical assessment or treatment, you may be referred to a licensed psychotherapist, psychologist, or psychiatrist.

Help for Family

Gambling problems affect not only the person who gambles, but also their family, partners, and friends. If you are worried about someone who uses roobet-play.ca or any other gambling service, you are entitled to support, and there are constructive ways to encourage change.

How to talk to someone about their gambling

• Choose the right time and place: Speak in a calm, private setting when neither of you is rushed, angry, or currently gambling.
• Focus on behaviour, not character: Use "I" statements such as "I'm worried about how much you're betting and how stressed you seem," rather than accusations like "You're irresponsible."
• Be specific and factual: Mention concrete examples (missed bills, sleeplessness, borrowing money) and how they impact you and others.
• Offer support, not ultimatums (where safe): Emphasize that you want to help them get support. Ultimatums may be necessary in severe or unsafe situations, but they should be carefully considered, ideally with professional advice.
• Encourage professional help: Suggest contacting a helpline or counsellor together, or share links from the resources above.

Support for families and next steps

• Family support groups: Consider contacting:
  • Gam-Anon: gam-anon.org - peer-led meetings and literature for relatives.
  • Gambling Therapy family forums: Dedicated online spaces for affected others at gamblingtherapy.org.
• Counselling and psychotherapy: Speak with a licensed therapist, psychologist, or counsellor experienced in addiction or gambling harm. In Canada, provincial health systems, employee assistance programmes (EAP), or private practitioners may offer services.
• Hotlines for acute distress: If you or the person affected is in immediate emotional crisis or at risk of self-harm, call 9-8-8 (Suicide Crisis Helpline) or 911.
• Protecting your finances and wellbeing: Seek advice from financial counsellors regarding joint accounts and shared debts. It may be appropriate to limit the person's access to shared funds, always respecting applicable Canadian laws and any legal advice you receive.

Supporting someone with a gambling problem can be exhausting. It is not your responsibility to "fix" the problem alone. Taking care of your own mental and physical health is essential.

Operator's Commitment

Roobet, operated by Raw Entertainment B.V. (registered at Fransche Bloemweg 4, Curaçao, company number 157205), holds an online gambling licence under Curacao Antillephone N.V. (licence no. 8048/JAZ, status last verified via validator.antillephone.com in 2024). Roobet is not licensed by Canadian provincial regulators, including iGaming Ontario or the Alcohol and Gaming Commission of Ontario, and does not appear on the iGaming Ontario operator list at igamingontario.ca. This responsible gaming page does not imply local licensing or governmental endorsement.

Internal risk-check procedures

Within the scope of its Curaçao licence and its internal policies, Roobet is expected to implement measures aimed at identifying and reducing gambling-related harm. While specific technical details may change over time, these measures may include:

• Behavioural monitoring: Analysing account data (such as sudden increases in deposits, frequent high-risk bets, multiple payment method declines, or repeated attempts to cancel withdrawals) to detect patterns that may indicate risky or harmful play.
• Automated alerts and reality checks: Displaying messages within the interface to remind players of time spent, net losses, and the availability of limits, Time-Outs, and self-exclusion features.
• Age and identity verification: Verifying that users are adults and that account details match the person using the account, in line with anti - money laundering (AML) and Know Your Customer (KYC) rules and the AML Policy at roobet-play.ca/aml.
• Staff training: Training customer support and relevant staff to recognise signs of problematic play and to respond appropriately when players disclose gambling-related harm.

When support may initiate contact

Subject to the Privacy Policy (roobet-play.ca/privacy) and applicable data protection laws, customer support may proactively contact a player when internal systems identify heightened risk indicators, such as:

• Repeated attempts to exceed deposit or loss limits.
• Frequent requests to reverse withdrawals combined with high recent losses.
• Messages to support that explicitly mention gambling-related distress, inability to stop, or financial hardship.

In such cases, support may:

• Provide information about responsible gaming tools (limits, Time-Out, self-exclusion).
• Offer to apply cooling-off periods or limits at the player's request.
• Encourage the player to seek independent help from the organisations listed above.

Important: Because Roobet operates under a Curaçao licence and is not regulated by Canadian gambling authorities, the level of regulatory oversight, dispute resolution options, and player protection may differ from that available on provincially regulated Canadian platforms. Players should consider this when deciding whether to use roobet-play.ca and are encouraged to prioritise locally regulated options where available.

Updates

Responsible gaming practices, legal requirements, and operator policies may evolve over time, particularly as Canadian and international regulatory frameworks change. Roobet and Roobet aim to keep this page up to date so that players using roobet-play.ca have access to current information about safer gambling and support resources.

• How you will be informed:
  • Updates to this page may be announced via notices or banners on roobet-play.ca.
  • Material changes to key policies (such as Terms & Conditions at roobet-play.ca/terms or the Privacy Policy at roobet-play.ca/privacy) may be communicated by email to the address linked to your account, where required.
  • Players are encouraged to check this page regularly to stay informed.
• Interpretation: In the event of any conflict between this page and the binding Terms & Conditions or applicable laws, the latter take precedence.

Date of last update of this responsible gaming page: 24 February 2026.

Contact & Feedback

If you have questions about responsible gaming, wish to request limits or self-exclusion, or want to provide feedback about this page for Roobet and its coverage of roobet-play.ca, you should contact customer support using the official communication channels provided on the site.

Responsible gaming contact options

• In-account support: Once logged in to roobet-play.ca, use any available live chat or messaging function and clearly state that your request concerns responsible gaming (for example, limits, Time-Out, or self-exclusion). This is currently the most direct way to receive account-specific assistance.
• Email contact: The publicly available data for Roobet does not specify a dedicated responsible gaming email address. If a support email is listed in your account or on roobet-play.ca, you may write with "Responsible gaming" in the subject line to ensure appropriate handling.
• Telephone contact: No specific Canadian or global telephone number for a responsible gaming department is provided in the available source data for Roobet. Players should therefore rely on on-site support and external helplines listed in the Support Resources section for immediate assistance and counselling.

Feedback and self-control requests

• Feedback form: Where a contact or feedback form is available on roobet-play.ca (for example, under "Support" or "Contact"), you may use it to:
  • Request account limits, Time-Out, or self-exclusion.
  • Provide feedback on the clarity or usefulness of this responsible gaming information.
  • Report concerns about potentially harmful features or marketing practices.
• Documentation: For your protection, keep records of your requests (screenshots, email copies, chat transcripts) in case you need to refer to them later.

Disclaimer: This page is intended for informational purposes only and does not constitute legal advice or a substitute for professional mental health, financial, or legal counselling. Players should always comply with the laws and regulations of their province or territory in Canada and seek professional guidance when needed.